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Our track record of supporting and advising the NHS and other public sector organisations, means we understand the complexity of your regulatory environment and the challenges of working with members of the public on diverse and sensitive issues. We have the experience to manage and deliver corporate services, leaving you free to concentrate on core service delivery and creating better health outcomes for communities in your area.

Patient Advice and Liaison Service (PALS)

Confidential support, guidance and advocacy for patients, their families and carers on healthcare matters and hospitals, backed up by patient experience reporting to identify trends and areas for improvement.

Equality and Diversity service

High quality advice to provide assurance and ensure compliance with the Equality Act, Public Sector Equalities Duty (PSED) and Equality Delivery System 2 (EDS2). Our support will ensure that all commissioned healthcare services have been developed in line with good practice and with an understanding of local demographics and health needs.

Strategic marketing communications

We can provide full strategic marketing communications advice, implementation and support, that ensures key groups and individualsĀ become fully engaged. Services we provide include:

  • Communications strategy for the public, patients and stakeholders
  • Influencer mapping
  • Content strategy and design
  • Multi-channel communications programmes

We can also build your digital roadmaps through developing, hosting and maintaining your online collateral, creating digital solutions such as apps, helping you with social media applications and much more.

Our award-winning expertise in digital and multi-channel consulting helps our customers place patients, the public and the workforce at the centre of service design and innovation.

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Freedom of Information (FOI)

Managing and responding to requests under the Freedom of Information Act (2000) through an experienced team.

The Health Economics, Evaluation and Evidence Service (HEEES)

We design robust, impartial and locally-tailored evaluation of services, demonstrating their clinical and cost effectiveness and benefit to patients and NHS staff.

Through our health economics expertise, we can help you understand how effectively scarce resources are being used for the maximum benefit for patients.

We have considerable experience in appraising evidence, that supports commissioning decisions.

Health and safety

Advice and support to meet statutory and best practice requirements.

Benefits to our customers

  • The corporate services team provide expert knowledge and help to customers on their regulatory and mandatory functions
  • The team is made up of experts in their field who have delivered support and services to NHS clients
  • Our service lines provide value for money and flexibility for their clients

For more information about our corporate services offer, please contact Cheryl Hobson, Head of Corporate and Business Services.