Providing a single point of contact for all IT incidents and requests ensuring these are progressed to the correct resolver groups and 3rd parties in a timely manner and ensuring people are operational as quickly as possible.
Specific services provided
Incorporating both Service Desk and Field Services we provide:
- Single point of contact
- End to End Incident Management
- 24/7 incident logging via email\self-service portal
- Request fulfilment services
- Remote support and on-site support as appropriate
- Work alongside agreed 3rd parties to ensure resolutions
Benefits to Our customers
- Seamless End to End support provided in a professional manner by our dedicated team of remote support and site engineers.
- Reduced downtime due to agreed SLAs and high first fix targets.
- Relationships with a number of suppliers allowing us to work with selected 3rd parties on your behalf to ensure incidents are resolved.
- Increase End user satisfaction due to continual service improvement allowing us to target high first fix rates ensuring incidents are resolved quickly.
- 0345 140 8000