Providing a single point of contact for all IT incidents and requests ensuring these are progressed to the correct resolver groups and 3rd parties  in a timely manner and ensuring people are operational as quickly as possible.

Specific services provided

Incorporating both Service Desk and Field Services we provide:

  • Single point of contact
  • End to End Incident Management
  • 24/7 incident logging via email\self-service portal
  • Request fulfilment services
  • Remote support and on-site support as appropriate
  • Work alongside agreed 3rd parties to ensure resolutions

Benefits to Our customers

  • Seamless End to End support provided in a professional manner by our dedicated team of remote support and site engineers.
  • Reduced downtime due to agreed SLAs and high first fix targets.
  • Relationships with a number of suppliers allowing us to work with selected 3rd parties on your behalf to ensure incidents are resolved.
  • Increase End user satisfaction due to continual service improvement allowing us to target high first fix rates ensuring incidents are resolved quickly.

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